Welcome to the Quick Troubleshooting Fixes & Support section of our Help Center. Here, you’ll find easy-to-follow guides, articles, and videos designed to help you solve common problems with your medical equipment and supplies. From CPAP machines and oxygen systems to mobility scooters and daily living aids, our goal is to empower you to troubleshoot at home—saving you time, money, and unnecessary stress. If the issue is more complex, you’ll also find guidance on when to reach out for professional service or replacement.
Many common issues with medical equipment and supplies are simple to address at home. You may be able to troubleshoot on your own if:
Some problems should not be handled at home, as they may affect safety or require specialized tools. Contact us for support if:
If you don’t see the exact article you need, try using the search bar or browse through all troubleshooting articles. We’re always adding new resources, but if you still can’t find what you’re looking for, you can reach us on webchat for live support during business hours.
Many small issues—like checking power cords, batteries, or adjusting equipment settings—can be handled at home. Our guides are designed to walk you through these simple steps. If the problem continues or you’re unsure, our team is just a chat away to help you decide what’s next.
Yes! Our goal is to empower you to solve common issues on your own, which can save you both time and money. But if you ever feel stuck, you can start a live chat with one of our team members during business hours.
Absolutely. We have real people available by webchat who are trained to support you and your equipment questions. If it’s after hours, leave us a message and we’ll get back to you as quickly as possible.
Yes, we keep our Help Center updated with new guides, videos, and common fixes based on what customers ask us about most. If you don’t see what you need today, check back soon, we add more Learning Articles weekly or connect with our live chat team so we can help right away.
