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Safety & Compliance

Welcome to our Safety & Compliance page — your go-to resource for understanding how Alpine Home Medical ensures your safety, trust, and high-quality care at every step. If you want to see our formal compliance statements, policies, or accreditation documents, you’ll find them linked here as well.

At Alpine Home Medical, we take compliance very seriously. We are proud to be ACHC-accredited under the DMEPOS (Durable Medical Equipment, Prosthetics, Orthotics, and Supplies) program. The ACHC accreditation ensures we meet rigorous standards for quality, safety, clinical integrity, and operational excellence.

Below is how we live up to those standards — not just on paper, but every day:

Our Compliance Philosophy

  • A standard worthy of lives: We understand that the equipment we provide directly affects health, mobility, comfort, and dignity. There is no room for shortcuts.
  • Continuous oversight: We hold weekly internal compliance reviews to evaluate safety metrics, audit findings, incident logs, and adherence to regulations.
  • Transparent accountability: We publish and maintain our compliance statements, quality outcomes, and policies in this Help Center so you always have visibility.
  • Legal, ethical, and clinical alignment: We strictly comply with federal, state, and CMS rules applicable to DME suppliers, including ACHC’s survey standards, supplier obligations, patient safety requirements, documentation rules, and more.

What Does ACHC Accreditation Mean?

ACHC’s DMEPOS standards are built around best practices in clinical, operational, and supplier performance. They align with federal quality and supplier standards and are developed by clinical and industry experts.

Because we are ACHC-accredited:

  • Our facility, staff, and workflows are regularly evaluated against national compliance benchmarks.
  • We maintain documented performance improvement activities, risk management, complaint/incident tracking, staff competency assessments, licensure verification, and more.
  • We undergo periodic surveys, submit plans of correction when needed, and continuously adapt to evolving regulatory standards.

What You Can Expect from Us

  • High-quality, brand-new equipment that meets or exceeds safety specifications.
  • Strict infection control, cleaning protocols, and sterilization procedures in line with ACHC and manufacturer guidelines.
  • Secure handling of your personal health information (PHI) in compliance with HIPAA and CMS requirements.
  • Transparent policies on complaints, adverse events, recalls, and corrective actions.
  • Accessible compliance documentation — you can always review our accreditation reports, policies, and disclosures here in the Help Center.

Our Rigorous Cleaning Standards for Rental Equipment

Your health and safety are always our top priority. That’s why every piece of rental equipment returned to Alpine Home Medical goes through a strict, hospital-grade sanitization process before it is made available for the next customer.

We use EPA-registered cleaners, proven effective against Staphylococcus aureus, Salmonella enterica, and Pseudomonas aeruginosa, and capable of killing 99.9% of SARS-CoV-2 and more.

Each item is carefully cleaned, sanitized, and inspected to meet both manufacturer and ACHC-accreditation standards.

When you rent equipment from us, you can feel confident that it has been prepared with the same level of care we would expect for our own families. This is part of our commitment to upholding the highest safety and compliance standards in the DME industry.

Why This Matters to You

Because when you rely on medical equipment or supplies in your daily life, you deserve a provider who doesn’t just “sell” but safeguards your health. Choosing a provider with responsible compliance (like ACHC accreditation) means:

  • Peace of mind knowing your devices are safe and well-maintained
  • Accountability if something goes wrong
  • A partner you can trust for long-term support

You’re in the right place to explore the standards we hold ourselves to. Below are links and statements that showcase our commitment.

Frequently Asked Questions

What is ACHC, and why is your accreditation important?

ACHC (Accreditation Commission for Health Care) is a nationally recognized accrediting body. Their DMEPOS program evaluates suppliers on safety, quality, compliance, and patient care standards. Being ACHC-accredited means we’ve met rigorous benchmarks and are held to recurring audits and standards.

Do you have a safety or compliance statement I can review?

Yes. We link our formal Compliance Statements, Quality Policies, Incident Reporting Procedures, and Accreditation Documents in the articles below. You’re welcome to review any of them.

How do you monitor safety and compliance internally?

We hold weekly compliance review meetings where we analyze safety metrics, audit results, complaint logs, and regulatory updates. We also conduct internal audits and adopt performance improvement measures.

What happens if your compliance is questioned or audited?

Because we are ACHC-accredited, we undergo periodic external surveys. If issues are found, we submit Plans of Correction, implement them, and report outcomes. We maintain full documentation and accountability.

Can I trust your medical equipment supplies are safe and certified?

Absolutely. Every device and supply we provide meets manufacturer and regulatory safety standards. Our accreditation audits, internal checks, and compliance processes ensure we deliver safe, reliable equipment every time

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